Survey of residents of multi-apartment residential buildings on the quality of major repairs

Introduction. Currently, more than 3.5 million Muscovites live in apartment buildings (AB) with major repairs. In 2015, the Moscow capital repair program was launched. The program is designed until 2044. It includes: 29 thousand houses. The quality of major repairs is under the close attention of citizens and the media. However, despite the transparency of the process of organizing capital repairs the number of complaints from residents on the website of the mayor of Moscow does not decrease. This fact caused the need for a survey.

Materials and methods. The authors conducted a survey using the Delphi method. 160 residents of Moscow and the nearest Moscow region participated in the survey.

Results. Both stages of the survey showed that the residents are ready to suffer inconveniences during the renovation process. And the priority is the use of high-quality, non-toxic materials and the quality of the finish.

Conclusions. The survey made it possible to calculate the weighting factors of the factors, which led to the creation of a methodology for rapid assessment of capital repairs in the AB based on a statistical approach. The study of public opinion at the next level will allow to identify topical issues during major repairs (justification and preparation of work plans, selection of effective and acceptable technological solutions, etc.), as well as to supplement existing regulatory documents.

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